ESCAPE GAME BARCELONA

ESCAPE ROOM

FREQUENTLY ASKED QUESTIONS ESCAPE ROOM BARCELONA

1. What is Escape Barcelona?

Escape Barcelona is a real live escape game, in which a group of people have 60 minutes to manage to escape a themed place.

2. What is a Escape Room?

A Escape Room is a game where a group of people have to manage to get out of a place in a certain time, solving puzzles and enigmas.

3. How many people can play?

The Pharaoh’s Curse and The Lost Temple are meant for 2-6 players, exceptionally 6. Jurassic Land has a capacity of 4-10 players.

4. Can more people than the maximum established for each game play?

Escape Barcelona and its games are designed for groups of a certain size. UNDER NO CIRCUMSTANCES WILL IT BE ACCEPTED for more players than the indicated maximum to enter the games.

5. Is there an age limit?

The games are recommended for people over 16 years of age. 16 –year-olds and up can enter alone and younger people need to be accompanied by an adult. In the case of Jurassic Land, a minimum of 4 adults is required

6. What is the price??

You can see the price of each game in our Rooking Section.

7. Is it necessary to be in good physical shape?

It is not necessary to be in good physical shape. At no time is it needed to do any exercise nor does anything require physical strength. Only intelligence and ability are required to solve the puzzles.

8. What are the appropriate clothes to play?

We recommend dressing comfortably. That being said, there is no physical exercise involved and you can, therefore, dress as you usually do.

9. What if I suffer from claustrophobia?

En Escape Barcelona siempre hay una persona vigilando, y además, todos los juegos disponen de una llave de seguridad, accesible en todo momento para los jugadores.

10. How do I book it?

You must go to the Booking section of our website. There you will find the calendar with dates and hours available. If it is in green it means the hour is available and you can book it.

11. What happens if I want to cancel my booking and get my money back?

WE DO NOT ACCEPT ANY CHANGES OR REFUNDS WITH LESS THAN 72 HOURS NOTICE OR FOR GIFT VOUCHERS WITHOUT A DATE UNDER ANY CIRCUMSTANCES. If you wish to cancel your booking you must contact us via e-mail at info@escapebarcelona.com at least 72 hours before the date and hour of the booking. We will proceed to fully refund you.

12. Can I change my booking to another day or hour?

WE DO NOT ACCEPT ANY CHANGES OR REFUNDS WITH LESS THAN 72 HOURS NOTICE UNDER ANY CIRCUMSTANCES. If that is the case you will have to contact us via e-mail at info@escapebarcelona.com indicating the name and surnames, date and hour of the booking, with at least 72 hours’ notice. We will get back to you to settle another date.

13. If the person who did the booking doesn’t come, can other people play?

Other people can play, but it is important that you communicate it to us via e-mail or phone, indicating the name of the person who will come.

14.What is the difference between the 3 Escape Rooms?

They are games of a different theme and different puzzles.

15. What happens if someone decides to abandon the game while we play?

At all times there is a member of the Escape Barcelona’s staff following the game and giving you support in case you need it. If someone needs to get out, he is allowed to, and the rest of the team can remain inside till finishing the game. This person who has abandoned, is not allowed to go back in. Nevertheless, if there is an emergency and someone feels indisposed you have at your disposal an emergency key that allows you to open the exit door. That means the end of the game.

16. Does everyone overcome the game?

No. A Escape Room is a game of intelligence and ability and not everyone is able to overcome it within the established time.

17. What happens if you are not able to escape in 60 minutes?

In the case of participating in the game and not having managed to get out by the time 60 minutes are up, the activity will be considered finished and the game will end, maybe you will have better luck next time!

ESCAPE ROOM